The perfect solution for businesses that have 250 to 3,000+ users

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Expand the Power and Reach of Your Team

SmartDesk Solution is designed for your business size – one that has been underserved – until now. SmartDesk provides an average 38% savings over three years, and costs 53% less than do-it-yourself solutions.

SmartDesk acts as a de facto extension of your IT team (or acts as your IT team if you have none) so that you can focus on more strategic initiatives. Employees are able to get back to work more quickly and cost-effectively, so that they can focus on keeping the business running.

SmartDesk Solution is designed specifically to provide comprehensive and turn-key enterprise-level support to midsized organizations. With SmartDesk, you don’t have to be the small fish in a big pond!

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Save Money

With SmartDesk Solution you can save your business 38%+ in three years.

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Reduce Contacts

Reduce your employees' need to contact the service desk with our embedded Advanced Data Analytics.

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24/7 Access

With SmartDesk Solution, 3 am tech problems will not stop your team's ability to meet a critical deadline.

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250 to 3,000+ Users

Comprehensive, cost-effective and easy-to-use standard service desk solution for 250 to 3,000 or more users.

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Success Story: Retailer

Challenge:
This beauty products retailer is focused on growing sales, and needed help managing reliable, effective IT support for it's 3,000 employees. With SmartDesk Solution, the company now has the IT support and capabilities it needs to focus on its core business and compete in the marketplace.

Results:
SmartDesk SLAs ensure optimum, cost-effective end-user support while progressive IT solutions responds to their changing business needs. Productivity has improved for the 3,000 end users so they can focus on running the business.

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Success Story: Healthcare Provider

Challenge:
This organization needed to expand it's IT outsourcing to focus on higher demand and strategic areas. CompuCom has reduced costs and optimized end-user productivity.

Results:
The Service Desk achieved a greater than 90% first-call resolution rate (versus industry average of 68%). Also improved were IT performance, a reduction in errors, service level increase, faster response times and complete client satisfaction.

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Success Story: Chemicals Manufacturer

Challenge:
Following a merger, this chemicals leader needed to optimize IT operations across North America. They partnered with CompuCom to provide a remote service desk, reaping the benefit of immediate scalable technical support.

Results:
This company achieved annual reductions in overall IT costs allowing for improved capacity of support. Also improved were service and employee satisfaction, accelerated response times to IT incidents and better IT performance with support for industry innovation and excellence.

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