By focusing on business outcomes, SmartDesk Solution leverages IT Service Management to improve service delivery and reduce the need for technical support. Our embedded Advanced Data Analytics provides you with continual service improvement to reduce or eliminate issues before they impact your users.
SmartDesk Solution provides immediate data analytics to identify and act on lean improvement and cost reduction opportunities, for example, related to: service desk volume, resolver workload and variability and top ticket drivers.
SmartDesk delivers value to you by acting upon and implementing automated dashboards, reports, analytics and continual service improvement.
Our standard ITSM foundation begins with configuration management setup. It facilitates ongoing, proactive incident, problem and knowledge management governance, analytics and continual service improvement recommendations.