Reduce Contacts to the Service Desk

Core to service excellence

By focusing on business outcomes, SmartDesk Solution leverages IT Service Management to improve service delivery and reduce the need for technical support. Our embedded Advanced Data Analytics provides you with continual service improvement to reduce or eliminate issues before they impact your users.

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Optimized processes save money

Our Advanced Data Analytics expose process gaps, deviations, pain points (such as the root cause of multi-hop tickets) and opportunities for ongoing savings opportunities.
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Live service desk delivery insight

SmartDesk Solution provides immediate data analytics to identify and act on lean improvement and cost reduction opportunities, for example, related to: service desk volume, resolver workload and variability and top ticket drivers.

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Deliver value to clients

SmartDesk delivers value to you by acting upon and implementing automated dashboards, reports, analytics and continual service improvement.

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Leverage ITSM best practices

Our standard ITSM foundation begins with configuration management setup. It facilitates ongoing, proactive incident, problem and knowledge management governance, analytics and continual service improvement recommendations.

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Save Money

With SmartDesk Solution you can save your business 38%+ in three years.

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Reduce Contacts

Reduce your employees' need to contact the service desk with our embedded Advanced Data Analytics.

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24/7 Access

With SmartDesk Solution, 3 am tech problems will not stop your team's ability to meet a critical deadline.

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250 to 3,000+ Users

Comprehensive, cost-effective and easy-to-use standard service desk solution for 250 to 3,000 or more users.

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Success Story: Retailer

Challenge:
This beauty products retailer is focused on growing sales, and needed help managing reliable, effective IT support for it's 3,000 employees. With SmartDesk Solution, the company now has the IT support and capabilities it needs to focus on its core business and compete in the marketplace.

Results:
SmartDesk SLAs ensure optimum, cost-effective end-user support while progressive IT solutions responds to their changing business needs. Productivity has improved for the 3,000 end users so they can focus on running the business.

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Success Story: Healthcare Provider

Challenge:
This organization needed to expand it's IT outsourcing to focus on higher demand and strategic areas. CompuCom has reduced costs and optimized end-user productivity.

Results:
The Service Desk achieved a greater than 90% first-call resolution rate (versus industry average of 68%). Also improved were IT performance, a reduction in errors, service level increase, faster response times and complete client satisfaction.

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Success Story: Chemicals Manufacturer

Challenge:
Following a merger, this chemicals leader needed to optimize IT operations across North America. They partnered with CompuCom to provide a remote service desk, reaping the benefit of immediate scalable technical support.

Results:
This company achieved annual reductions in overall IT costs allowing for improved capacity of support. Also improved were service and employee satisfaction, accelerated response times to IT incidents and better IT performance with support for industry innovation and excellence.

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