SmartDesk Solution is 53% less expensive than DIY solutions. Leverage our team’s expertise, certifications, support, service management, provided tools and infrastructure without having to recruit, train and retain those employees yourself.
Save your business 38%+ over three years by proactively shifting users to lower cost contact methods. Did you know we offer a 90% first contact resolvable rate? This means your users IT issues are resolved during the first call 90% of the time, versus an industry average of 68%. Time is money, so getting user's back to being productive more quickly is win-win-win. Win for your wallet, win - users are happy, and win - bosses are happy because of minimum downtime.
Save 29% on cost-effective enterprise-level support versus our competitors. Lower your total cost of ownership (TCO) with continual opportunities for savings via ongoing analytics and a partnership to help shift your users to lower cost contact methods.
Multiple Contact Options. Control your monthly spend based on how your users consume services. SmartDesk Solution provides many low cost and no additional cost contact options including self-service. Examples include an evergreen knowledgebase, self-service password reset and unlock (accounting for ~30% of all service desk calls), service alerts and a plethora of other contact methods with fast resolutions, so that your team can focus on keeping your business running smoothly.