Ongoing opportunities for cost savings with SmartDesk Solution

 

How our numbers will work for you

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SmartDesk Solution is 53% less expensive than DIY solutions. Leverage our team’s expertise, certifications, support, service management, provided tools and infrastructure without having to recruit, train and retain those employees yourself.

Save your business 38%+ over three years by proactively shifting users to lower cost contact methods. Did you know we offer a 90% first contact resolvable rate? This means your users IT issues are resolved during the first call 90% of the time, versus an industry average of 68%. Time is money, so getting user's back to being productive more quickly is win-win-win. Win for your wallet, win - users are happy, and win - bosses are happy because of minimum downtime.

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The cost of employing an in-house IT team to effectively support your business may be more than you can or are willing to invest. Outsourcing part or all of your service desk is a cost-effective way to obtain extra IT help without the overhead expense of additional full-time in-house employees. Is your Help Desk Provider serious about the future?
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Save 29% on cost-effective enterprise-level support versus our competitors. Lower your total cost of ownership (TCO) with continual opportunities for savings via ongoing analytics and a partnership to help shift your users to lower cost contact methods.

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Multiple Contact Options. Control your monthly spend based on how your users consume services. SmartDesk Solution provides many low cost and no additional cost contact options including self-service. Examples include an evergreen knowledgebase, self-service password reset and unlock (accounting for ~30% of all service desk calls), service alerts and a plethora of other contact methods with fast resolutions, so that your team can focus on keeping your business running smoothly.

Accessible via various interfaces

Whether users need desktop access or mobile access on the go, we’ve got them covered! SmartDesk Solution is available for your desktop as well as all iOS and Android devices. Our mobile interface is your 24/7 “service desk in the palm of your hand”!

Schedule Your Free Consultation Today

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Save Money

With SmartDesk Solution you can save your business 38%+ in three years.

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Reduce Contacts

Reduce your employees' need to contact the service desk with our embedded Advanced Data Analytics.

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24/7 Access

With SmartDesk Solution, 3 am tech problems will not stop your team's ability to meet a critical deadline.

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250 to 3,000+ Users

Comprehensive, cost-effective and easy-to-use standard service desk solution for 250 to 3,000 or more users.

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Success Story: Retailer

Challenge:
This beauty products retailer is focused on growing sales, and needed help managing reliable, effective IT support for it's 3,000 employees. With SmartDesk Solution, the company now has the IT support and capabilities it needs to focus on its core business and compete in the marketplace.

Results:
SmartDesk SLAs ensure optimum, cost-effective end-user support while progressive IT solutions responds to their changing business needs. Productivity has improved for the 3,000 end users so they can focus on running the business.

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Success Story: Healthcare Provider

Challenge:
This organization needed to expand it's IT outsourcing to focus on higher demand and strategic areas. CompuCom has reduced costs and optimized end-user productivity.

Results:
The Service Desk achieved a greater than 90% first-call resolution rate (versus industry average of 68%). Also improved were IT performance, a reduction in errors, service level increase, faster response times and complete client satisfaction.

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Success Story: Chemicals Manufacturer

Challenge:
Following a merger, this chemicals leader needed to optimize IT operations across North America. They partnered with CompuCom to provide a remote service desk, reaping the benefit of immediate scalable technical support.

Results:
This company achieved annual reductions in overall IT costs allowing for improved capacity of support. Also improved were service and employee satisfaction, accelerated response times to IT incidents and better IT performance with support for industry innovation and excellence.

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