SmartDesk Solution saves your business 38%+ over three years by proactively shifting users to lower cost contact methods. Did you know we offer a 90% first contact resolvable rate? This means your users IT issues are resolved during the first call 90% of the time, versus an industry average of 68%. Time is money, so getting users back to being productive more quickly is win-win-win. Win for your wallet, win - users are happy, and win - bosses are happy because of minimum downtime.
By focusing on business outcomes, SmartDesk Solution leverages IT Service Management to improve service delivery and reduce the need for technical support, all while allowing the user to interact with the contact method that best meets their needs. SmartDesk empowers users to self-service when desired, with an evergreen, environment-specific knowledgebase and a self-service password reset and unlock tool. We also provide proactive continual service improvement to head off issues before they become a concern. These initiatives help negate the need to contact the service desk.
You need a service desk provider with around-the-clock availability. Finding one that is available 24/7 and delivers multiple contact methods via multiple interfaces such as mobile, will enable your IT team to focus on strategic needs – and your end users get the help they need to suit their fluctuating work schedules.
It’s tough being in the middle - your smaller counterparts are faster and more agile; your enterprise rivals have greater resources and bench strength. Meanwhile, you have to compete with both. The same is true of your IT resources - small businesses can get by on a shoestring; corporate behemoths have the funds for best-in-class infrastructure. Midsize companies are expected to provide world-class IT capability — yet on a midsized (read: really tight) budget. Providing top-notch IT service management is a big part of keeping up with technology, because it directly impacts both operational expenses and employee productivity. Effective technical support can make or break your IT return on investment, and happy, productive workers are key to your organization’s ability to innovate, respond and succeed.
SmartDesk Solution is designed specifically to provide comprehensive and turnkey enterprise-level support to midsized organizations. With SmartDesk, you don’t have to be the small fish in a big pond!