Helping you on your Digital Transformation Journey: SmartDesk Solution helps you with foundational opportunities to drive macro orchestration and automation.
BYOD: We support laptops, desktops, mobile, and peripheral (printers, etc.) devices and have for years. We have tens of thousands of evergreen knowledge articles to help your users self-service and/or for our service desk to be able to provide consistent and current support for all devices, including BYOD.
Supporting various workforce needs: SmartDesk Solution provides multiple contact options including self-service and chat, preferred by Millennials and the iGeneration.
Need to multiply the power of your IT team? Is your team bogged down by mundane requests, which saps their time and energy away from making your company more competitive? Let SmartDesk Solution multiply the power of your team, to help you scale more quickly, and focus on strategic initiatives.
SmartDesk Solution reduces the need for technical support while allowing users to interact with the contact method that best meets their needs. SmartDesk empowers users to self-service when desired, with an evergreen, environment-specific knowledgebase a self-service password reset and unlock tool (password resets account for ~30% of all service desk calls), service alerts and a plethora of other contact methods with fast resolutions so that your team can focus on keeping your business running smoothly. These initiatives help negate the need to contact the service desk.
An improved user experience: Users are provided with multiple contact methods to suit their preference, needs, timelines and budget. E.g.: Stuck in a meeting and can’t step out to call the service desk? No problem! Chat your question / issue to our service desk from your computer or mobile device and get your issue resolved quickly, with 90% first contact resolution versus an industry average of 68%!
Single point of contact user access: Our single point of contact Personal Portal and mobile app provide 24/7 easy access to all of SmartDesk Solution’s tools.