• This baby was just shown our full tech support capabilities.
    It’s that good.

  • Save time with multiple self-service options and experience an increase in having time for things you actually want to do.

  • Now your business has IT support just like the big guys.
    High five!

  • These are employees being productive.
    We sell this.

  • The look on our customers' faces when they see our company-wide tech support solutions.

What is SmartDesk Solution?

SmartDesk Solution is your cost-effective, all-inclusive turn-key service desk!

SmartDesk Solution is geared towards businesses with 250 to 3,000 or more users and will save you an average of 38% in 3 years from day zero. Additionally, you will save 53% versus standing up and maintaining an in-house service desk.

SmartDesk Solution uses Advanced Data Analytics to provide Continual Service Improvement for your business. It empowers your users with a choice of low-cost contact methods and self-service options to help reduce your costs and the need to contact the service desk. SmartDesk provides 24/7 support to get your IT team and users back to work more quickly, easily, and affordably.


Save Money

With SmartDesk Solution you can save your business 38%+ in three years.

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Reduce Contacts

Reduce your employees' need to contact the service desk with our embedded Advanced Data Analytics.

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24/7 Access

With SmartDesk Solution, 3 am tech problems will not stop your team's ability to meet a critical deadline.

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250 to 3,000+ Users

Comprehensive, cost-effective and easy-to-use standard service desk solution for 250 to 3,000 or more users.

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Enterprise-level support at a fraction of the price.

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News from SmartDesk

The Modern Service Management Equation: ITIL + Advanced Analytics = Continual Service Improvement

To gain a competitive edge, many companies have abandoned the old-school, IT-by-individual-technologies service desk model in favor of IT Infrastructure Library (ITIL) practices, which offer a more...

Benefits of Providing Service Desk Choices

It’s no surprise the rapid advancement of technology has transformed service expectations and the way users want to interact with their service desk. Today, the user demands more, and you need to...

Rapidly Scale for Growth – Use a Managed Service Desk Provider

As your company grows, you may encounter growing pains, including the ability to scale your IT services team. Hiring additional people is often expensive and not always justifiable.  Many companies...

3 Signs Your Help Desk Provider Is Serious About the Future

When an experienced professional, John, needs to contact your service desk, his preferred method is to call. However, his colleague, Laura, fresh out of business school, favors having self-service...


It’s and you said you would find a way to save money without compromising your company's tech support.

It's time to put North America's largest employee-based technical support team to work for you!

Contact Us